Disclosure, Release, & Waiver of Liability

1. Nature of Services & Individual Recommendations

1.1 Services provided by LHA are designed to support overall wellness and may include holistic therapy, natural health consultations, and educational guidance. These services are not substitutes for licensed medical care, diagnosis, or treatment.

1.2 All recommendations provided are individualized and intended for educational and informational purposes only. Any action taken based on these recommendations is at the Client’s sole discretion. LHA strongly encourages Clients to maintain ongoing care with licensed medical professionals for all physical and mental health concerns.

2. Release of Liability

2.1 I voluntarily assume all risks associated with receiving services from LHA, including potential physical, emotional, or psychological responses.

2.2 I release, waive, and hold harmless Living Healthy Alternatives Inc., its owners, employees, contractors, and affiliates from any and all claims, liabilities, or causes of action, whether known or unknown, arising out of or connected to services received.

2.3 This release applies to my heirs, executors, and assigns and covers any legal dispute. Any claims shall be judged by the standards of complementary and holistic wellness services, not conventional medical standards.

3. Supplements

3.1 LHA may make nutritional supplements and wellness products available for purchase as a convenience to Clients.

3.2 I understand that I am under no obligation to purchase products from LHA and may obtain them from any source.

3.3 LHA may receive financial benefits from the sale of supplements and products offered to Clients.

4. Licensing & Payment

4.1 Services provided by LHA may not be covered by all insurance plans, including Medicare. It is my responsibility to verify coverage with my insurance provider.

4.2 By signing this Agreement, I accept full financial responsibility for all costs associated with my services. Payment is due at the time of service unless otherwise agreed upon in writing.

4.3 LHA reserves the right to refuse specific payment methods, including personal checks.

5. Follow-Up

5.1 It is my responsibility to schedule and attend follow-up appointments as recommended by my provider.

5.2 Additional recommendations or modifications to wellness plans may be warranted based on ongoing evaluations and progress.

6. Cancellations & Rescheduling

Clients must cancel or reschedule at least 24 hours prior to the appointment.
Appointments canceled with proper notice are eligible for a full refund minus a 25% administrative fee or may be rescheduled at no cost.
Cancellations made less than 24 hours before the appointment may be charged up to 100% of the session fee.
No-shows (missed appointments without notice) are non-refundable and require a new payment to reschedule.

7. Late Arrivals

Clients arriving more than 10 minutes late may receive a shortened session without a fee adjustment.
Clients arriving 15 minutes or more late may be considered a no-show and charged the full session fee.

8. Refund Policy

Full refunds minus a 25% administrative fee are issued only for cancellations made more than 24 hours in advance, or may be rescheduled at no cost.
Cancellations made less than 24 hours before the scheduled appointment may be charged up to 100% of the session fee.
No-shows or cancellations without notice are non-refundable. Partial refunds are reviewed on a case-by-case basis and are not guaranteed.
Clients purchasing multi-session packages must refer to LHA’s Prepaid Package Policy for package refund terms.

9. Confidentiality

9.1 All personal and health-related information shared during sessions is treated as strictly confidential and will not be disclosed without my written consent except as required by law or in cases of imminent harm.

9.2 LHA complies with applicable privacy standards to protect client information and ensures records are stored securely.

10. Dispute Resolution & Arbitration

10.1 Any dispute, claim, or controversy arising from this Agreement or services provided by LHA shall first be addressed through good-faith negotiation.

10.2 If unresolved, the matter shall be submitted to binding arbitration under the rules of the American Arbitration Association (AAA). Arbitration shall take place in Lake County, Illinois, and the arbitrator’s decision shall be final and binding.

10.3 By signing, I waive the right to bring or participate in any class action, collective action, or jury trial against LHA.

11. Client Consent

By signing below, I affirm that:

I have disclosed all relevant health conditions to LHA staff.
I understand that services are wellness-focused and not medical treatment.
I have read and understood this Disclosure, Release, and Waiver of Liability in full.
I voluntarily consent to services under these terms and agree that my signature is legally binding.